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Refund policy. You can see a full sample report before you buy, so you know exactly what you're getting. Because of that, all sales are final once your report file has been downloaded. A refund is available only (1) if you ask before your report file has been downloaded, or (2) if the download fails because of a technical problem on our side. To request a refund, email support@franchisexray.com with your order number.